Order Processing: Once you place an order for physical merchandise on our website, we forward your order to the printing company for processing.
Dispatch: The printing company will print and dispatch your order to the address you have provided during the checkout process. Please ensure that your shipping address is accurate and up-to-date.
Choice of Carrier: The printing company will choose the carrier service for the delivery of your items. We do not have control over the carrier selection.
Shipping Times: Shipping times may vary depending on your location and the carrier's policies. You will receive a tracking number once your order is dispatched, allowing you to monitor the status of your delivery.
Author Dispatch (Novels): For novels and literary works dispatched directly by the author, they will use Australia Post for shipping. The shipping times and tracking information for author-dispatched items will be provided separately.
Thank you for purchasing one of our unique, signed novels. We're excited to send you a piece of literary art that's been personally autographed by the author. Here's how our specialized shipping process works:
1. Printing & Preparation (1 Week): Once you place your order, we initiate the print-on-demand process. It takes approximately one week to print a fresh, high-quality copy of your novel. This ensures that every book is new and crafted just for you.
2. Author Signing: After printing, the novel is delivered directly to the author for signing if the customer has chosen it. This is a special step that makes your book unique, adding a personal touch from the creator themselves. Note all Novels will be sent to the author first.
3. Dispatch by Author: Once the author has signed your book, they prepare it for shipment. The author chooses a reliable carrier service based on your location and the best available options. We trust our authors to select carriers that are known for their quality service and timely delivery.
4. Shipping Times:
National Orders: If your delivery address is within the same country as the author, your signed novel should arrive relatively quickly once it's been dispatched. While times vary, national deliveries generally take between 3-7 business days.
International Orders: For orders crossing borders, please allow additional time. International shipping can take anywhere from 1-4 weeks depending on your location, customs processes, and the carrier service used.
5. Tracking Your Order: You'll receive a tracking number as soon as your book is dispatched. This allows you to follow its journey and get an estimated arrival date.
Please Note
Address Accuracy: Ensure your shipping address is correct when placing your order to avoid delays.
Customs and Duties: For international orders, customs fees and duties may apply. These are the responsibility of the recipient.
We appreciate your patience and understanding as we work to deliver a personally signed novel straight to your door. This process ensures that your book is not just a read, but a keepsake. For any questions or assistance, please contact Delivery of Ebooks:
Instant Download: Ebooks purchased on our website are available for instant download upon completion of your purchase. After payment, you will receive instructions on how to access and download your ebook.
Download Access: You can access and download your ebook(s) from your account on our website. If you encounter any issues with ebook downloads, please contact our customer support team for assistance.
For international orders, please be aware that customs and import regulations may apply. It is your responsibility to ensure compliance with any applicable customs requirements in your country. Contact Us: If you have any questions or need assistance with the delivery of your order, please do not hesitate to contact our customer support team at info@belindatopan.com.au.
Disclaimer: Please note that we are not responsible for any delivery delays or issues caused by the carrier services. We will do our best to assist you in resolving any delivery-related problems. This delivery policy is effective as of 29 September 2023, and is subject to change without notice. Please refer to our website for the most up-to-date policy information.